We want you to feel confident in your care from the very first session.
That’s why we offer the Fit Guarantee: if your therapist doesn’t feel like the right match, we’ll help you rematch and your first session with the new therapist will be completely free. No extra cost, no stress.
Why do we offer this?
Because therapy is personal and we’re community-rooted, we do things differently. And when it doesn’t feel right, we want you to know that you have options. The Fit Guarantee is one way we put that into practice, ensuring that your care feels aligned, intentional, and supportive from the start.
We have deep confidence in our matching process - 87% of clients continue with the very first therapist they connect with. But if it doesn’t feel like the right fit, you don’t have to get it perfect on the first try, and you won’t be left figuring it out alone. The Fit Guarantee takes the guesswork and pressure out of choosing the right therapist, giving you a clear path forward if you need it.
How does the Fit Guarantee work?
Reach out to our Client Care Team
Head to ruhcare.com/contact and select: “I'm a Ruh Care client and would like to be matched with a different therapist (Fit Guarantee)” to get in touch. You can also email us directly at [email protected]. Feel free to share a bit about what didn’t feel like the right fit and what you’re hoping for in your next therapist. This helps us make a thoughtful match that better aligns with your needs.
We’ll check in and rematch you
We’ll take the time to understand what didn’t work and what you're looking for. Based on that, we’ll suggest a new therapist from our team who’s aligned with your needs, preferences, and care goals.Your next session is complimentary on us
Once we’ve found a therapist available in your region, we'll rematch you, and your first full session with your new therapist will be completely free, so you can continue your care with confidence and ease.
When can I request a rematch?
You can request a rematch anytime within 30 days after your first full session. This gives you space to reflect, settle in, and see how things feel.