Whether you need your medical records for personal reference, to share with another healthcare provider, or for any other reason, we're here to help you obtain them.
How to Request Your Medical Records
You can request a copy of your medical records by sending an email to [email protected]. Our team will process your request promptly and provide you with further instructions if needed.
Alternatively, you can call our Client Care Team at 1-416-639-5993 to request your medical records. Our team members are available to assist you during our regular business hours.
Information Required for Your Request
When requesting your medical records, please ensure that you provide the following information:
Your full name
Date of birth
The specific records you are requesting
Processing Time
Once we receive your request, we will process it as quickly as possible. However, please note that the processing time may vary depending on the complexity of your request and the volume of requests we are currently handling. We will keep you informed of the status of your request and, if needed, provide you with an estimated timeline for when you can expect to receive your records.
Confidentiality and Security
Rest assured that we take the confidentiality and security of your medical records seriously. We adhere to strict privacy policies and procedures to ensure that your information is protected at all times.
If you have any questions or need assistance with requesting your medical records, please don't hesitate to contact us at [email protected] or by calling 1-416-639-5993. We are here to help you every step of the way.