While complete anonymity is not possible when using Ruh Care's services, confidentiality is a cornerstone of our practice. Our therapists need to know certain personal details to provide the best care possible and ensure compliance with legal and professional standards.
Necessary Information
To start therapy with Ruh Care, you'll need to fill out various forms, including personal information such as your name, contact details, and medical history. This information helps your therapist understand your background, needs, and any specific concerns you might have.
Confidentiality Is Our Priority
Although complete anonymity isn't feasible, confidentiality is rigorously maintained. The information you share with your therapist on our platform is protected under strict privacy laws, such as HIPAA (Health Insurance Portability and Accountability Act). This means your details and therapy sessions are kept private and secure.
Privacy Practices
Ruh Care adheres to strict privacy practices to ensure your information remains confidential. Only your therapist and authorized personnel involved in your care will have access to your records. We do not share your information with third parties without your explicit consent, except where required by law.
Secure Communication
All communication between you and your therapist is encrypted and secured to protect your privacy. Whether you communicate through our platform's messaging system, video calls, or voice calls, your information is safeguarded.
While you cannot remain completely anonymous, you can rest assured that your confidentiality and privacy are of utmost importance to us.
Your Rights
As a client, you have the right to:
Access Your Records: You can review your therapy records and discuss them with your therapist.
Request Corrections: If there are any inaccuracies in your records, you can request corrections.
Limit Information Sharing: You can specify what information can be shared and with whom, within legal limitations.
Building a trusting relationship with your therapist is crucial for effective therapy. Open communication regarding your privacy concerns and understanding how your information is used and protected can help build this trust.
If you have any concerns or questions about privacy and confidentiality at Ruh Care, please don't hesitate to reach out to our client care team at 1-416-639-5993 or email us at [email protected]. We are committed to ensuring that your experience with us is both safe and private.