Ruh Care Chat

Using your Ruh Care Client Portal, you can securely communicate with your therapist. All interactions within the Ruh Care platform are encrypted to ensure the security of your information. Your data is handled with the utmost care and per privacy regulations.

Using the chat feature, you can share updates regarding appointments, such as requests for cancellations or reschedules, inquire about certain issues, and provide general updates to your therapist. Your therapist will reach out to you to initiate a chat conversation within Ruh Care once you set up your account by filling out the intake forms.

Select the Chat tab from the main Ruh Care dashboard on the left-hand side of your screen. Your most recent chat conversation will appear.

Click through to view individual conversations with therapists, or any group chats you are a part of.

You can archive a chat conversation, which doesn't permanently delete it but simply removes it from your active list. You can retrieve it whenever needed.

To archive a conversation, you no longer wish to see in your list:

1. Click on the conversation you want to archive from your list of conversations.

2. On the right side, you'll find the "Archive" icon in the right-hand panel of your chat conversation.

​To delete a chat message:

Log into Chat, hover over the message, and click on the red trash can to delete.

When you open an archived conversation, the right-hand side panel will now have an "Unarchive" button. Simply click this button and your conversation will be restored as an active conversation.

Read more about Notification Preferences

In specific instances, such as when working with couples, families, or in other unique scenarios, your therapist may opt to facilitate a group chat (community) environment. This allows all involved parties to communicate with each other and the therapist collectively.

Select the Chat tab from the main Ruh Care dashboard on the left-hand side of your screen. Your most recent chat conversation will appear. Click through to view individual conversations with therapists, or any group chats you are a part of.

If you wish to filter and specifically view your community chats, simply click on the "Community" under the conversation type. This allows for easy navigation and access to the group chats.

If you've noticed that a Group Chat you were once part of is no longer visible, your therapist may have concluded the Chat. If you find yourself in this situation, we suggest reaching out to your therapist directly for clarification.

All interactions within the Group Chat are confidential, and your personal information is safeguarded at all times.

To further protect your privacy, other clients in the group Chat can only see your initials. This ensures that your identity remains anonymous while still fostering a supportive and collaborative environment.

If you have any concerns about confidentiality or privacy within the Group Chat, please don't hesitate to reach out to your therapist directly for further clarification or assistance.

You can also email us at [email protected] with any questions or concerns. We're committed to ensuring that your experience with Ruh Care is both supportive and secure.

You can schedule an appointment for a one-on-one conversation with a therapist by clicking the "I" icon on the top right, in the appointments drop-down.

There may be occasions when you wish to share images and videos with your therapists, and you can easily do so within the chat feature. To share an image or video, simply click the image icon located at the bottom right, then choose the image or video you want to send.

To send a video, click on the video icon, then paste a YouTube, Vimeo, Vine, DailyMotion, or Youku URL. Click the insert video button, then send. The video can be viewed directly from the chat page.

To send a file or attachment during a conversation, click the paperclip icon located at the bottom right, then select the desired file or attachment.

To share a link, click on the link icon and input the URL you want to share along with a display text. (The display text appears on top, while the actual link is embedded in the button.) (Note: All links must begin with "http://", and the display name can be anything.)

To craft an ordered list, click the list button and start typing. Press enter/return when you're ready for the next item on your list. Once your list is complete, press Send.

In the event of technical issues preventing you from accessing your account, please reach out to us at [email protected] for assistance. We care and are here for you.