If you're considering deactivating your account as a client on Ruh Care, we're here to assist you in archiving the account, as deleting it is not possible. Simply reach out to your therapist via the platform chat, and they'll take care of archiving your account.
Permanently Delete Your Account
It is not possible to permanently delete your account from Ruh Care. Under HIPAA Privacy Laws, medical records must be retained for a minimum of six years, and this duration could be extended based on state regulations, professional requirements, or other requirements.
As Ruh Care operates as an Electronic Health Record (EHR) platform, similar to those used by your other healthcare providers, including doctors, hospitals, or clinics, there isn't a direct mechanism for clients to delete or deactivate their accounts and health records.
We understand this may cause inconvenience, but compliance with health privacy laws prevents us from taking further action, even upon your request.
However, there are steps you can take to manage your account effectively. For instance, you can configure email and push notifications within your account settings to disable notifications if you prefer. Additionally, you can communicate with your therapist to archive your account.
Even after archiving, you'll still retain access to certain functionalities within your Ruh Care account. This includes the ability to log in, review completed forms, and documents, and participate in existing community chats you're included in.
Though we understand the desire to delete your account entirely, we're bound by regulations that require us to safeguard your health information. We appreciate your understanding and cooperation in this matter.