We understand the importance of privacy and the need for clients to access or modify their personal data. Here's how you can manage your personal information.
Accessing Personal Data
To access your personal data, such as your name and phone number, simply navigate to the account settings icon. From there, select "Personal Account" to view and update your information.
Modifying Personal Data
If you need to edit more of your personal information, you can do so by filling out the appropriate forms. If you require a new form, you can request one from your therapist.
Deleting Your Account and Personal Data
It is not possible to permanently delete your account from Ruh Care. Under HIPAA Privacy Laws, medical records must be retained for a minimum of six years, and this duration could be extended based on state regulations, professional requirements, or other requirements.
As Ruh Care operates as an Electronic Health Record (EHR) platform, similar to those used by your other healthcare providers, including doctors, hospitals, or clinics, there isn't a direct mechanism for clients to delete or deactivate their accounts and health records.
We understand this may cause inconvenience, but compliance with health privacy laws prevents us from taking further action, even upon your request.