Activate and set up your Ruh Care account before starting therapy to access all shared information and use platform features for your journey ahead with your therapist.
Set up your Ruh Care Account
You should receive an email from your therapist in your inbox. Click on it to activate your client account. You will be asked to accept the invitation to Ruh Care in the subject line.
You will receive this invitation if you:
Book an appointment with one of our therapists
Are sent a direct invitation from your therapist to the Ruh Care platform
You will see an option to "Accept Invite" and create an account in this email. You will be prompted to create a password when clicking this link to gain access to the system.
You will be able to access the Ruh Care client portal, directly to fill out the forms. Before you fill out the forms, you cannot access the rest of the features.
No Email or Link Expired?
If you haven't received an email or if the link has expired, try the following:
Check your Spam folder.
Reset your password to prompt an email to your personal inbox.
Ensure you're checking the correct email inbox provided when you booked an appointment.
Contact your therapist directly to request a new invite link.
Note: Please be aware that if you're using a work or university email, there could be limitations that prevent our emails from reaching your inbox. It might be necessary to reach out to your email system administrator to authorize emails from rucare.com.
Change your Email Address or Password
Head to your Client Portal from app.ruhcare.com
Click the settings wheel (gear icon) on the top-right
From the drop-down, select "Personal Account"
Change your email
Type your current password
Click "Update"
Log Out of Your Account
To sign out of your account, simply click the settings wheel (gear icon) on the top-right, then click on "Sign Out."
Rest assured, logging out won't result in any loss of data or information.
Needing to Reach Your Therapist?
If you would like to reach your provider, we recommend that you Message them via Chat. Within your account, navigate to Chat > Active.
Optimize The Performance of Ruh Care
For optimal performance on Ruh Care, ensure your device has adequate memory. If you encounter slow page loading, close any unnecessary tabs or applications consuming internal resources. Consider restarting your device to clear background processes that may affect performance.