There may be instances where you need to reset your Ruh Care account password.
Reset Your Password
If you need to reset your password, simply click on "Forgot Your Password" and enter your email address. Alternatively, you can paste this link into your browser:
If your email address exists in the system, you will receive an email with a link to reset your password.
Email:
If you haven't received an email or if the link has expired, you can try the following:
Check your Spam folder.
Ensure you're checking the correct email inbox provided when you booked an appointment.
Contact your therapist directly to request a new invite link.
Note: Please be aware that if you're using a work or university email, there could be limitations that prevent our emails from reaching your inbox. It might be necessary to reach out to your email system administrator to authorize emails from rucare.com.
Change Your Password
Log into Ruh Care at app.ruhcare.com
Click the settings wheel (gear icon) on the top-right
From the drop-down, select "Personal Account"
Change your Password (For account security, you will be prompted to enter your current password. If you do not know your password, reset it using the instructions above)
Password Strength Guidelines
To have a safe account, we recommend that you follow these specifications when creating a password:
Must be a minimum of 8 characters long
Include both uppercase and lowercase letters
Contain numbers and/or punctuation marks
Examples of strong passwords meeting these criteria could be:
"Tru$t@N0ne"
"C@ol0rdS3cure!"
"3x@mpl3P@$$"
For added security, it's recommended to avoid using easily guessable information such as birthdays, names, or common phrases. Instead, consider incorporating random words or phrases combined with special characters to create a unique and robust password.